Frequently Asked Questions

Please check the email address you used for your purchase; the pattern file is sent automatically after payment.

If you don’t see the email, please check your Spam or Promotions folder.

If it’s not there, please email us at Instagram donns.cd@gmail.com with your order number, we will resend the pattern to you as soon as possible.

Once you have made your payment, you will receive an email with a link to the download.

If you don’t see the email, first check your Spam or Promotions folder.

If it’s not there, please email us at Instagram or donns.cd@gmail.com, and we will email the pattern to you as soon as possible.

Please email us at donns.cd@gmail.com or Instagram with your order number, we will resend the pattern to you as soon as possible.

After purchasing certain items on the website, the pattern PDF will be delivered digitally within your order confirmation email. Keep in mind that for optimal results, the file should be downloaded onto a laptop, tablet, or PC, as attempting to download via mobile phones could potentially result in file corruption.

If your download link does not appear on your confirmation email, please contact us via our Íntargram or donns.cd@gmail.com. Please provide detailed information regarding the difficulties or problems you’re facing that are affecting your ability to download the file.

Just add your favorite patterns to your cart, then click the cart icon (usually at the top right corner), click “Checkout” and follow the steps to checkout.

Once your order is complete, you’ll receive a link to download your pattern instantly!

Please see the following list of checkout errors:

The zip code you supplied failed validation.

If you receive this message, please confirm with the cardholder’s bank that the address they have on file matches the cardholder’s current address. If the cardholder has recently moved, it may take their bank a while to have the correct zip code on file for them. Using the zip/postal code that the bank has on file for this card should stop this particular error from happening.

Your card does not support this type of purchase.

Some debit cards require a PIN to be entered. If this is the case, we are unable to accept the card and another card should be used to complete the purchase.

Some cards have restrictions on cross-border usage. If the card was issued outside of the USA, this could be the problem. If this is the case, you may wish to contact your bank and ask if the restriction can be removed.

Some cards, such as corporate cards or FSA cards, can only be used for certain business categories such as travel or healthcare.

Amount must be at least $0.50 USD.

In order for our credit card processor to accept a credit card, the amount charged to the credit card must be at least 50 cents. This commonly occurs when a customer uses a gift card for the majority of their purchase and has a small remainder to pay.

When your transaction is declined, no charges should exist on your credit card.

Certain banks and credit card companies place holds on user’s cards for order attempts, even if no actual transaction takes place. Transaction holds on credit cards should disappear from your statement within 1 to 5 business days. The amount of time depends on the policies of the issuing bank, and this process is entirely out of our hands. We do not have the ability to influence when or how credit card holds are implemented. Any further questions regarding the hold process should be directed to your issuing bank.

If these holds do not disappear within a week, we recommend contacting your bank or disputing the transaction as we only collect funds for successful orders.

While digital patterns are generally non-refundable, we are committed to your satisfaction and will work with you to resolve any issues.

We don’t charge shipping fees or taxes for my PDF files, no matter where you are in the world 🙂

Donnstore is an ecological and user-friendly website. For environmental reasons, we do not offer a paper version. We let our customers choose if they want to print the document or not.

We offer support through our online community and customer service to help you with any questions or challenges. Please use the contact support via our Instagram. Be sure to include the name or number of the pattern and a description of the problem.

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If you require help, please contact support!

For additional support, you can also reach us via our Instagram

There are two ways to print from our website: You can download a PDF copy of the pattern to your computer and then print it, or you can print it directly from your browser.Most computers have Reader software that allows you to read PDF files. You can download a free copy at https://get.adobe.com/reader/.

You DO NOT have permission to recopy, rewrite, or redistribute this pattern in any form as your own or otherwise. You may NOT resell my patterns, but you are welcome to sell any of the items made from our patterns!

Our patterns are labeled by difficulty level (beginner, intermediate, advanced) to help you choose the one that best matches your skills.

Beginner: Basic stitches, including increasing, decreasing, and finishing.

Easy (beginner+): Simple quilt patterns and/or shaping.

Intermediate: More complicated quilt patterns and diagrams.

Intermediate+: More than one quilt pattern in the same design and more complex shapes.

Advanced: Complex quilt and color patterns and/or complex shaping and finishing techniques.

Unfortunately we cannot provide every pattern in every size. Each new size requires a considerable amount of labor in order to modify and test the design, and certain patterns will not translate well to larger or smaller sizes.

In order to be sure the project is the size you intend, you must work to the gauge of the pattern. Changing the needle or hook size is inaccurate and the results may or may not be satisfactory.

Yes, we pride ourselves on providing clear, step-by-step instructions with high-quality graphics to ensure a smooth crocheting experience.

We provide detailed photos and are expanding our library of video tutorials to assist you throughout your project.

Hello, the information about the required yarn and crochet hook size is detailed in the product description.

Additionally, you can use other similar yarns and hooks as long as they match the recommended weight and ensure the desired finished size.

If your question(s) cannot be answered by our Help Center, there are several options for contacting us:

For all inquiries, send an email to contact Donns.cd@gmail.com. Either option will land in the same mailbox. Please allow up to three business days for a response to your message.

For additional support, you can also reach us via our social media channels.

Donnstore Instagram

We do our best to respond within 48 hours.

To unsubscribe from our newsletters, please click on the “Unsubscribe” link located at the bottom of our marketing emails. You may choose which newsletters to subscribe to, or unsubscribe from all our lists.

If you are not receiving the newsletter, please first check your “Spam” folder to make sure that your e-mail client is not treating the newsletter as unwanted material.

If it is, please add the following emails to your address book to ensure that your provider recognizes the newsletters:

Donns.cd@gmail.com

If this does not solve the problem, you should contact your Internet Service Provider and ask if they are filtering your email.

Many mail products protect their users by displaying images and links only from trusted sources. Some even block the content of the letter until the sender is known and approved.

If you are not seeing content or the links do not work in our newsletter, be sure to update your email address book so that it includes anyone with an address Donnstore.com

Almost all yarn will unravel somewhat when cut at the end for fringe. Some people think this adds to the beauty of the fringe; however, if you would like to limit the amount of unraveling, you can use one of the following methods:

Apply fabric glue, a product found in fabric stores, to the ends of each fringe

Knot the end of each fringe

Crochet a loop-like fringe (e.g. single loop fringe)

Please note that loosely spun yarns such as Homespun will fray and shed when cut, so we recommend you use the above methods for Homespun fringe. This is nature of these loosely spun yarns: the loose spinning gives them their silky-soft, lofty feel; however, it also means that the loosely spun fiber is more likely to pull apart. If you would like to add fringe to a project made in a yarn like this, but would prefer not to use one of the methods above, we highly recommend that you use a matching color in a plied yarn for the fringe.

Fringes differ in the number of strands, but the basic principle of applying them is similar to that shown here.

1. Insert a crochet hook through the first outside stitch where you want the fringe to be positioned, from the wrong side of the fabric to the top. Use the hook to grab one strand of each of the four colors of yarn.

2. Use the hook to pull the yarn through the stitch.

3. Cut the yarn, to the approximate length of the finished tassel.

4. Feed the ends of the yarn through the loop.

5. Pull the loop tight.